Frequently Asked Questions
Harbour cruise bookings are typically 3-4 hours in duration, additional cruising time is charged by the hour. Private charters may be extended subject to Captains discretion and pending following bookings.
Pick up and drop off are included at the time of booking, any changes or additional bookings will incur a $50 fee per wharf.
You are welcome to provide a preferred play list for our DJ for exclusive Harbour cruise bookings. You are able to request songs on the night for ticketed special events.
It is recommended all guests arrive 15-20 minutes prior to the scheduled boarding time. Our Harbour cruises depart the wharf strictly 15 mins after arriving (according to NSW Maritime wharf booking rules) If you miss the boat a water taxi is the only way to get on board.
See our terms and conditions for specific details regarding refunds. Generally, if you give us plenty of notice we can either refund in full or postpone your event, we will always do our best to accommodate especially in circumstances of bereavement or tragedy. Call or email us for more information.
Yes group sizes can be increased or reduced up to 14 days prior to the harbour cruise however changes may affect the total payable for your harbour cruise. For special events like New Year’s Eve and Australia Day etc. increasing guest numbers is subject to availability of seats. We provide flexibility in your numbers up to 14 days prior to the cruise. 30 days prior for Xmas parties! Please finalise numbers on time. Special events require full payment and confirmed numbers at time of booking.
Exclusive Harbour cruises require a $2,000 non-refundable deposit. Certain events may attract a Bond, this will be discussed with you on booking.
A booking will be held for 7 days without deposit. However payment is the only way to book and secure the package you want on the date you want.
If you contact us via email or phone we can usually give you an instant answer.